Frequently Asked Questions

When will my Sydenham spirit wear order arrive at the school?

All orders will arrive during the week of June 6, 2022.


What is the ordering deadline? 

The Sydenham spirit wear store will close on May 15, 2022. Please make sure you get your order submitted before this time - late orders cannot be accepted!

  

How do I know which size to order?

Each of the styles in this store has garment measurements included in the product description. Please make sure you choose the correct size -  we're not able to exchange or refund items that were ordered in the wrong size. 


 

What happens if one of my products isn't immediately available?

We’ll let you know right away if any of the items you’ve ordered aren’t immediately available. We’ll give you our best estimate for when they’ll be back in stock, and give you the following options:

  • You can wait for the back-ordered item(s) to become available.
  • You can switch to another option or colour (if available).
  • You can cancel the back-ordered item(s) and receive a full refund

 

Can I make any changes to my order once it has been placed?

Changes to orders can only be made while the store is still open. If a change needs to be made after the closing of an online store, please contact us immediately for assistance. 

 

 

There is a problem with my order. What do I do? 

We exercise a high degree of care in producing quality garments, and we’re committed to your satisfaction. If you receive a garment with a defect, please contact us right away. (Refer to our refund policy for more details.)

Unfortunately, because garments are produced to order, we cannot exchange garments or accept returns of garments that are purchased in the wrong size. Please make sure you refer to the sizing charts when placing your order.

  

Where is my order coming from?

Your Sydenham PS apparel is being decorated & shipped locally here in Kingston by Primetime Custom (www.primetimecustom.com)